INFORMATION



Booking Appointments/Cancellation Policy

First appointments should be made by telephone. If I am working please leave your name, number and what treatment you require and I will get back to you as soon as possible. If you need to cancel an appointment, at least 2 working days’ notice will be required by telephone. Please note failure to cancel outside this period may result in a charge of 50% of the treatment cost. Failure to provide any notice will result in a charge of the full treatment cost. Clients that repeat missed bookings will be asked for a deposit 50% of treatment cost. Please note that unless you receive a reply to an email/text it will not be classed as cancelled.

All first time treatments will include a consultation to assess suitability and general wellbeing, this will make the initial treatment a bit longer than usual. It is advised that minimal make-up is worn to make the most of appointment times. Please make sure that your mobile phone is switched off during your treatment. Although plenty of time is allocated for appointments late arrivals may have their treatment time finished early if there is a client scheduled after them.
Payment

Preferred payment for treatments are cash or by credit/debit card.

Patch Testing

Patch testing a product on the skin prior to treatment for at least 24hrs will be necessary for some beauty therapies such as eyelash and brow tinting, alkaline wash and electrolysis even if you regularly have the treatment performed somewhere else. Pregnant women and women taking some medications may experience heightened sensitivity and patch testing is also recommended in these cases as is with any person susceptible to allergic reactions.

Salon hygiene

essentia beauty uses Sterilsafe®. This is a sterilizing system that effectively eliminates and inhibits the growth of micro-organisms: bacteria including MRSA, Salmonella and E Coli and is effective against viruses such as HIV, Hepatitis B and SARS. It is also completely safe to humans containing no antibiotics, PCB’s, toxic metals or heavy metals.
Medical Information

When you book a treatment at essentia beauty a short medical history will need to be taken. This is to ensure that you receive the best and safest treatment possible. There may be circumstances when your GP will need to be contacted in order to obtain approval for a treatment to go ahead. The following ailments may be contra-indicated depending on the area to be treated and the severity of the condition. Infectious conditions will definitely mean postponement of an intended treatment until the condition has resolved.

Skin cancer
Dermatitis
Cancer
Varicose veins
Epilepsy
Thrombosis
Diabetes
Eczema
High/Low BP

Asthma
Psoriasis
Fever
Cold sores
Impetigo
Recent surgery
Conjunctivitis

Some medications such as Roaccutane (isotretinoin), antibiotics, cortisone, Retin-A, (tretinoin), Skinoren (azelaic acid) and hormone therapy will also need to be noted.

Previous or ongoing beauty treatments such as intense pulsed light, laser, dermabrasion and chemical peeling may contraindicate some treatments/products for a particular duration. Please note that the above guidelines are not exhaustive, anything relevant should be disclosed. All personal details recorded will be for the sole use of keeping informative records in accordance with insurance specifications and in order to supply clients with the correct treatments. Your personal information will not be disclosed to any other party. All details are given in the strictest confidence. From time to time essentia beauty would like to send informative newsletters and offers to clients, please inform me if you wish to be excluded from this type of promotion.

Terms and conditions of sale

Nimue products are sold on the understanding that the customer has already undergone a Nimue professional consultation and is buying the correct products for their skin type and condition. Please email essentia beauty if you are new to Nimue products.

Ordering

Please phone or email your order. If you are not sure which products are suitable please ask for assistance. Payment is made over the telephone by credit or debit card. Please note that this does not mean acceptance of the order. The contract for purchase of the product or products is formed when the dispatch email is sent. On dispatch of your order an email detailing sales information will be sent to your email address along with the courier ID so you can track your parcel. Your payment receipt will be included in your parcel.

All items will be as described as in its accompanying text and photo with our quality assurance as displayed on nimueskin.com. Please note that some products may change in ingredients, size, retail price and packaging. If you do not wish to accept any new variations, the item may be returned unopened for refund, however this will be made clear before the item is dispatched. Picture colour variations may occur due to individual browser settings. Here to help - If you are in any doubt please email us at essentia beauty for any extra information before ordering, we are always here to assist and help you make the right choice.

Delivery

In stock items will be dispatched as soon as possible but please allow up to 14 days for receipt. Items coming direct from South Africa may take longer. Should any delays or unforeseen problems occur you will be notified immediately. We are not liable for any difficulties arising from the service provided by any courier and/or Royal Mail in the UK or abroad. Postage will be charged according to weight and will be sent by signed for delivery.

Booking Appointments/Cancellation Policy

For all enquiries please telephone or use the contact form. First time clients will be contacted by telephone to check treatment suitability. On contact please leave your name, number and what treatment you require and I will get back to you as soon as possible. All appointments require a deposit to secure booking - a Worldpay link will be sent to your email address along with terms and conditions. If you need to cancel an appointment, at least 24hrs notice will be required preferably by telephone. Please note failure to cancel outside this period will result in the deposit being non-returnable. Essentia Beauty cannot be held responsible for emails/texts or voicemails arriving too late for cancellation purposes or for the circumstances why clients cannot make appointments.
Returns & Refunds Policy

Where goods are to be returned we will refund you the item price in full. All goods must be returned in their original condition with their seals intact. You will be responsible for the cost of returning the goods to us. If items are returned and not deemed fit for sale – seals broken, product used, packaging dirty or damaged you will not receive a refund and you will be charged postage if you wish to have them returned. There are some products exempt from returning; eye care and lip products cannot be returned due to hygiene reasons. Items that have been sent in error or display a fault will be given a full refund, these must be sent back within 14 days otherwise it is assumed that the buyer has decided to keep them. Any damages or order discrepancies must be reported within 48 hours of receiving the products. Right to cancel – Under the Consumer Protection Regulations for distance selling, you may cancel your order for any reason within 14 days. Please email what you wish to return bearing in mind some items will be excluded from this provision as mentioned above.
Privacy Policy

We record only your delivery details and sufficient contact information to process your order correctly. We do not hold payment or card details. We do not share your personal information with any third party.

Force Majeure: The Seller (essentia beauty) will not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, accidents, war, fire, technical failure, acts of terrorism and the Seller shall be entitled to a reasonable extension of its obligations. The terms and conditions may be changed or ammended at any time without prior notice.
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